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Claims Specialist

Social Security Administration
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Claims Representative Job Description

  • Claims representatives work in each of our 1,300 field offices and international offices of operations.

  • A claims representative assists the public in person, by mail and by phone in order to establish entitlement to Social Security benefits. Duties include:

  • Conducting interviews with individuals to establish eligibility for Social Security Retirement, Disability, Survivors and/or Supplemental Security Income benefits

  • Providing information to a diverse public, including individuals of varying socio-economic, ethnic and cultural backgrounds

  • Determining eligibility for payment

  • Processing claims and authorizing payment

  • Assisting individuals with filing administrative appeals

  • Obtaining, clarifying and verifying data used to make benefit entitlement decisions.

  • Identifying and investigating potential program abuse

  • Referring individuals to appropriate private, nonprofit or government organizations for assistance

  • Maintaining a knowledge base of current Social Security policy and regulations

  • Using state-of-the art technology to access and update information about claims.

  • To qualify, a person must demonstrate the ability to:

  • Meet and deal with the public in person, by mail and by phone

  • Organize and express thoughts in a clear manner

  • Absorb and explain complex technical information to the general public

  • Analyze problems

  • Utilize language for different levels of understanding

  • Recognize solutions

  • Communicate unfavorable information

  • Plan and organize work

  • Communicate effectively orally and in writing-including the ability to overcome attitudes or emotions that hinder effective communication

  • The length of training is 6 months. 
  • Potential career advancement to technical expert or supervisory management positions
  • One year probationary period
  • Salary: GS-5 or GS-7 - Based on Qualifications (Salary will reflect the locality pay available in your part of the country)
  • Promotion Potential: GS-11

*Please contact Tim Arnold, Rome, GA District Manager at tim.arnold@ssa.gov to schedule an interview.