Appointments Specialist: Full Time
The Hughston Clinic, The Hughston Foundation, The Hughston Surgical Center, Hughston Clinic Orthopaedics, and Jack Hughston Memorial Hospital participate in E-Verify. This company is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or protected veteran status. This company is a VEVRAA Federal Contractor.
Position Goal: Accurately schedule and maintain appointments at the Main Clinic as well as regional Clinics in a very fast paced, high volume environment.
Position Responsibilities:
- Answer multi phone lines and return messages in a timely manner
- Accurately enter patient demographics and insurance information
- Accurately learn each physician’s protocol and apply during scheduling
- Accurately triage and schedule patients with the correct physician
- Accurately maintain physician schedules to include canceling and rescheduling
- Maintain effective oral/written communication with patients, physicians and staff concerning patient appt needs
- Request records and prepare for physician review
- Collect prepayments when required for an appointment
- Collect on all outstanding balances or balances that are in collections prior to scheduling appointment.
- Accurately prepare and initiate daily call reminder system
- As schedule requires, monitor various office equipment for incoming records and file for upcoming appt.
- Perform other duties as assigned by THC Management.
Experience: Basic computer skills required. Experience with multi-line phones preferred.
Education: High School Diploma or GED required.
Special Qualifications: Knowledge of HIPAA a plus.